Mangaluru International Airport has been named the winner of the 2025 Airport Service Quality (ASQ) Award for ‘Best Airport at Arrivals – Globally’ by Airports Council International (ACI World). The airport is managed by Adani Airport Holdings Ltd.
Key Highlights
- This is the second consecutive year Mangaluru Airport has won the global arrivals award (also won in 2024).
- In 2025, only six airports worldwide were selected in the ‘Best Airport at Arrivals – Globally’ category.
- A total of 100 airports globally were recognised across categories.
- 195 awards will be presented overall.
The formal award ceremony will take place on 2 September 2026 in Istanbul, Türkiye, during the ACI World Airport Experience Summit (31 August – 4 September 2026).
Why Mangaluru Airport Won
The recognition reflects:
- Sustained investments in process optimisation
- Digital initiatives
- Service quality training
- Close coordination with government agencies
- Collaboration with ecosystem partners
The airport has maintained focus on:
- Operational efficiency
- Passenger-centric infrastructure
- Reduced turnaround times
- Smoother arrival experiences
What ‘Best Airport at Arrivals’ Category Evaluates
The Arrivals category assesses the complete inbound passenger journey, including:
- Immigration processes
- Baggage delivery efficiency
- Terminal ambience
- Cleanliness
- Wayfinding systems
- Overall comfort and convenience
The award is entirely based on real-time passenger feedback.
About Airport Service Quality (ASQ) Awards
The Airport Service Quality (ASQ) Awards are regarded as the aviation industry’s most credible benchmark of customer satisfaction.
They are:
- Conducted by ACI World
- Based on independent passenger surveys
- Conducted on the day of travel
- Based on structured sampling methodology
Only airports that:
- Participate in all four quarters of the year
- Follow ACI’s prescribed survey methodology
are eligible for ASQ awards.
The ASQ awards are considered among the most prestigious accolades in aviation, alongside the World Airport Awards by Skytrax.
About Airports Council International (ACI)
Airports Council International represents airports worldwide and:
- Develops global airport standards
- Conducts performance benchmarking
- Administers the ASQ Survey Programme
- Promotes excellence in airport operations
Significance for India
- Strengthens India’s reputation in aviation service standards.
- Highlights growth of Tier-2 city airports.
- Reflects private sector efficiency under PPP models.
- Demonstrates improved passenger-centric infrastructure.
- Supports India’s expanding international connectivity goals.
Mangaluru Airport’s back-to-back global recognition signals consistent service quality improvement in India’s aviation sector.