Bank of Baroda unveiled bob SAMVAD, an industry-first AI-powered multilingual conversational platform aimed at transforming customer interactions at its branches. Developed entirely in-house, the platform leverages AI-driven speech and language technologies to enable real-time, low-latency, two-way communication across 22 languages, ensuring contextual accuracy and natural fluency while embracing India’s linguistic diversity.
How Does It Work?
- At the service counter, bob SAMVAD enables seamless communication between customers and branch staff even if they speak different languages.
- Customers can speak or input queries in their preferred language, which are instantly translated into the staff member’s chosen language and vice versa, facilitating smooth, real-time conversations.
- The interaction is displayed as text on screen, with an optional voice mode that converts text into speech making it fully accessible for customers who prefer audio over reading.
Rollout Plan
- In the first phase, bob SAMVAD will be deployed across 250 branches in Tamil Nadu, Karnataka, Telangana, Andhra Pradesh, and Maharashtra, followed by a phased large-scale deployment across the Bank’s entire branch network.