Government of India has revamped the Sugamya Bharat App (SBA) to strengthen digital accessibility for divyangjan (persons with disabilities) and senior citizens, with the aim of creating a barrier-free and inclusive India.
The revamped Sugamya Bharat App reflects the government’s commitment to creating an inclusive, responsive, and digitally accessible ecosystem for all citizens—especially persons with disabilities and the elderly. It also demonstrates the role of technology in advancing social equity and empowerment.
Background
- Launched: 2021
- Developed by: Department of Empowerment of Persons with Disabilities (DEPwD), Ministry of Social Justice and Empowerment
- Purpose:
- Enable citizens to report accessibility barriers in public infrastructure, transportation, and ICT systems.
- Promote inclusivity under the Accessible India Campaign (Sugamya Bharat Abhiyan).
Key Features of the Original App
- Citizens can upload geo-tagged photos of locations with accessibility challenges.
- Facilitates quick action by concerned authorities to remove physical, technological, and systemic barriers.
- Promotes public participation in accessibility reforms.
- The revamped Sugamya Bharat App reflects the government’s commitment to creating an inclusive, responsive, and digitally accessible ecosystem for all citizens—especially persons with disabilities and the elderly. It also demonstrates the role of technology in advancing social equity and empowerment.
Performance Since Launch (as of June 25, 2025)
| Indicator | Data |
| Total complaints received | 2,705 |
| Complaints successfully resolved | 1,897 |
| Registered users | 14,300+ |
| App downloads | 83,700+ (Android and iOS platforms combined) |
What’s New in the Revamped Sugamya Bharat App? (2025 Update)
| Feature | Details |
| AI-Powered Chatbot | Real-time support and assistance for users |
| Improved User Interface | Intuitive, user-friendly design for smoother navigation |
| Integration with Government Schemes | Access to various welfare schemes and initiatives for divyangjan |
| Timely Notifications | Updates on latest accessibility-related circulars and government actions |
| Continued Reporting Functionality | Upload geo-tagged photos to report barriers in infrastructure and services |
Accessibility and Availability
- Available for free download on both Google Play Store and Apple App Store.
- Serves as a central platform to empower citizens and promote transparency in implementation of accessibility norms.
Significance
- Strengthens the vision of ‘Accessible India Campaign’ and ‘Digital India’.
- Promotes citizen engagement, ensuring that issues faced by persons with disabilities are addressed promptly.
- Supports India’s commitment to the UN Convention on Rights of Persons with Disabilities (UNCRPD).