Haryana Government launched ‘Sarathi’, an AI-powered chatbot, to provide instant access to government documents, policies, and notifications. The initiative is a significant step toward digital governance, simplifying bureaucratic processes for citizens.
Key Highlights of ‘Sarathi’
AI-Driven Governance
- Part of Haryana’s broader digital transformation strategy to enhance citizen engagement.
- Aims to make government policies, circulars, and directives easily accessible.
Extensive Information Repository
- Database of 17,820+ official documents across 73,622 scanned PDF pages.
- Covers government orders, acts, policies, and circulars.
- Eliminates the need for manual searches on official websites.
Seamless Public Access
- Instant document retrieval without navigating complex portals.
- AI-powered search system to fetch relevant data quickly.
- 24/7 availability for round-the-clock assistance.
- User-friendly interface for easy interaction.
Impact on Governance & Public Services
Increases Administrative Efficiency
- Reduces delays in accessing government information.
- Ensures transparency by making public documents readily available.
- Enhances accountability in government processes.
Empowering Citizens
- Provides a hassle-free experience in obtaining policies and notifications.
- Encourages digital adoption and reduces reliance on traditional bureaucratic processes.
Future Potential & Challenges
- The effectiveness of ‘Sarathi’ will depend on accuracy, regular updates, and user adoption.
- Haryana joins other Indian states leveraging AI-driven chatbots for improving citizen services.