Bhopal’s Regional Passport Office has introduced India’s First-of-its-kind inclusive passport service initiative featuring Braille-enabled resources and sign language support, aimed at improving accessibility for visually impaired and hearing/speech-impaired applicants.
This step marks a significant move towards inclusive governance and citizen-centric service delivery in India’s passport system. It Focuses on accessible services for differently-abled citizens and combines Braille communication and sign language digital support.
Braille-Based Accessibility Measures
Special Braille Booklets introduced covering:
- Application process (step-by-step)
- ECR & Non-ECR categories
- Types of applications: Normal & Tatkal
- Document advisory and required documents
- Important do’s and don’ts
Braille Signage Plates installed within office premises:
- Helps visually impaired applicants navigate independently
Sign Language Digital Support
- Launch of sign language video series for hearing/speech-impaired applicants
- Covers complete passport process:
- Application types
- Document requirements
- Step-wise process at:
- Counter A– Biometric enrolment
- Counter B– Document verification
- Counter C– Granting of application
- QR Code Integration
- Direct access to online resources and videos
- Enhances ease of access and digital inclusion